Monitoring - Ellucian as deployed a Fix and at this time Job Submission appears to back to 100% we are going to continue to monitor it over the next couple days to be sure this issue does not re-occur. If you encounter any issues please submit a ticket to infosys@eou.edu.

Thank you,
IS Team
Aug 15, 14:42 PDT
Identified - Ellucian believes they have identified the issue causing Job Submission to not function correctly and are working on a solution to resolve the problem. We will update you once the solution as been applied.

Thanks,
IS Team
Aug 15, 13:56 PDT
Update - We are continuing to look into this issue. The impact has expanded and it is causing all types of jobs to periodically fail or not deliver the files correctly. You may be able to re-run the job to get your files. If the job cannot be re-ran you may submit at ticket to infosys@eou.edu and we will assist you the best we can.

Thank you,
IS Team
Aug 15, 11:19 PDT
Investigating - Hello,

We are experience a partial outage of Banner Jobs. This outage is only affecting Banner Java Jobs so most jobs will continue to work as normal. We are working with Ellucian now to get this fixed and will update as soon as this has been fixed.

Thank you,
Your IS Team
Aug 15, 08:51 PDT
Update - Good Morning EOU DegreeWorks users.
We've continued to monitor the problems that were previously reported.
The 504 error messages that people were getting when the server crashed hasn't been re-occurring, so the servers have been up and stable since last week.

Now the 500 error messages that people are continuing to get is caused when a user doesn't log out of DegreeWorks properly. If you log out of DegreeWorks when you're done with it instead of closing the browser window with it in it, or just leave the tab open all night, then the next day when you try to connect you will get the 500 error.
Temporary solution is to just go to this page to force a logout: https://eis-prod.ec.eou.edu/cas/logout
then log back in via my.eou.edu again.

We're still looking into a better solution to force a log out after a specified amount of time.
Thanks.
IS
Jul 24, 11:34 PDT
Update - Ellucian has restarted DegreeWorks and it's back up and operational at this time.
Jul 18, 17:03 PDT
Update - Degreeworks is back down and gives 504 errors to everyone trying to log in.
Ellucian is working on it.
Jul 18, 14:59 PDT
Monitoring - DegreeWorks is back up and operational.
You may need to clear your cache if you still get the 500 error.
Jul 17, 11:23 PDT
Investigating - It looks like DegreeWorks is back down. Ellucian is still working on it. We apologize for the inconvenience.
Jul 16, 13:16 PDT
Monitoring - Good Afternoon,
At this time DegreeWorks is believed to be working for everyone. Ellucian is continuing to monitor the situation. You may have to close and reload your browser if you get "Error 500 - Internal Server Error".
If you are still experiencing errors, please let us know by e-mailing helpdesk@eou.edu.
Jul 16, 12:26 PDT
Investigating - DegreeWorks is currently not responding. Ellucian has been notified and is working to resolve the issue.
Please look here for further updates.
Jul 16, 08:54 PDT
Applications Operational
Banner   Operational
Webster   Operational
Telephone   Operational
Millennium Fast   Operational
AdAstra Scheduling   Operational
DegreeWorks   Operational
Campus Loan Manager Server   Operational
Servers & Services Operational
EOU Main Website   Operational
IT Ticketing System   Operational
Authentication / Log-On Services   ? Operational
Campus File Storage   ? Operational
DHCP Services   Operational
DNS - Internal (On Campus)   ? Operational
DNS - External (Off Campus)   ? Operational
VMware Server Virtualization   ? Operational
Network Operational
Wi-Fi   Operational
On-Campus Building Network   Operational
Core Network   Operational
Internet Provider (NERO)   Operational
Google Apps Gmail   Operational
Google Apps Drive   Operational
Canvas LMS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2018

No incidents reported today.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Resolved - This incident has been resolved.
Aug 15, 08:48 PDT
Monitoring - Ellucian was able to identify and correct an error in the queue process. Users should now be able to manually run jobs and automated jobs will begin running on schedule again.

IS will continue to monitor the servers
Thank you
Aug 13, 07:46 PDT
Investigating - Hello,
Manual runs on banner processes are currently down. We have a priority ticket in with Ellucian to get this resolved and are currently investigating on our end as well. Banner forms are fully functional but any reports/processes that you attempt to run yourself will currently fail.

Some automated jobs are running as scheduled but not all of them. We will update this as additional information comes out.

Thanks,
IS
Aug 13, 07:14 PDT
Aug 14, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018
Resolved - This incident has been resolved.
Aug 3, 12:17 PDT
Monitoring - DegreeWorks is back up and we're continuing to monitor with Ellucian at this time. Thank you for your patience.
Aug 3, 09:36 PDT
Investigating - We apologize for the continued issues with DegreeWorks, Ellucian is working on resolving them this morning.
Aug 3, 08:42 PDT
Monitoring - DegreeWorks is back up at this time.
We will continue to monitor the servers.
Aug 2, 17:07 PDT
Identified - DegreeWorks went back down again. Ellucian has been notified again and will be restarting the server.

Gateway Time-out

The gateway did not receive a timely response from the upstream server or application.
Apache/2.2.15 (Red Hat) Server at dw-prod.ec.eou.edu Port 443
Aug 2, 15:58 PDT