All Systems Operational
Applications Operational
Banner   Operational
Webster   Operational
Millennium Fast   Operational
AdAstra Scheduling   Operational
DegreeWorks   Operational
Campus Loan Manager Server   Operational
Servers & Services Operational
90 days ago
97.87 % uptime
Today
EOU Main Website   Operational
IT Ticketing System   Operational
Authentication / Log-On Services   ? Operational
Campus File Storage   ? Operational
DHCP Services   Operational
DNS - Internal (On Campus)   ? Operational
DNS - External (Off Campus)   ? Operational
VMware Server Virtualization   ? Operational
Axiom   Operational
90 days ago
97.87 % uptime
Today
Network Operational
Wi-Fi   Operational
On-Campus Building Network   Operational
Core Network   Operational
Internet Provider (NERO)   Operational
Telephone   Operational
Google Apps Gmail   Operational
Google Apps Drive   Operational
Canvas LMS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2018

No incidents reported today.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Resolved - Good Morning All,
At this time Banner 9 should be operational in all browsers again.
If you still have trouble getting into Banner with the "You are not authorized to view this page" error, please try these steps:

1. Clear your browser cache. We have instructions on how to do this posted here: https://kb.eou.edu/faq/how-to-clear-your-browser-cache-v13

2. Restart your computer.

If you still get the same error when opening Banner 9, please let us know by emailing helpdesk@eou.edu.
Be sure to let us know exactly what steps you have already done to try to resolve it.
Thanks!
IS Team
Oct 9, 08:35 PDT
Monitoring - We are requesting any user experiencing issues with Banner to please clear their browser cache. We have instructions on how to do this posted here: https://kb.eou.edu/faq/how-to-clear-your-browser-cache-v13

Thank you for your patience as we continue to work with Ellucian on resolving this error.
IS Team
Oct 8, 11:05 PDT
Update - We have found success in all browsers on Mac by clearing the cache then restarting the computer. We are still looking for a solution in Linux.
Oct 8, 10:55 PDT
Update - We have confirmed most Windows users that clear their cache does fix the problem.
We are still working on a solution for Mac and Linux users.
r,
IS
Oct 8, 10:40 PDT
Update - Good Morning,
Ellucian is still investigating the problem.

Some users have has success by clearing their browser cache.
Please give that a try. We will update as we have more developments.
Thanks,
IS
Oct 8, 10:01 PDT
Investigating - Good Morning All,
It looks like we have an error if you try to log into Banner 9 with Chrome browser this morning. You'll get "You are not authorized to view this page." error when attempting to log in. Please use any other browser to get in until we find and resolve the issue.
Thanks,
IS
Oct 8, 08:00 PDT
Oct 7, 2018

No incidents reported.