- Good Morning EOU DegreeWorks users.
We've continued to monitor the problems that were previously reported.
The 504 error messages that people were getting when the server crashed hasn't been re-occurring, so the servers have been up and stable since last week.
Now the 500 error messages that people are continuing to get is caused when a user doesn't log out of DegreeWorks properly. If you log out of DegreeWorks when you're done with it instead of closing the browser window with it in it, or just leave the tab open all night, then the next day when you try to connect you will get the 500 error.
Temporary solution is to just go to this page to force a logout: https://eis-prod.ec.eou.edu/cas/logout
then log back in via my.eou.edu again.
We're still looking into a better solution to force a log out after a specified amount of time.
Jul 24, 11:34 PDT
Update - Ellucian has restarted DegreeWorks and it's back up and operational at this time.
Jul 18, 17:03 PDT
Update - Degreeworks is back down and gives 504 errors to everyone trying to log in.
Ellucian is working on it.
Jul 18, 14:59 PDT
Monitoring - DegreeWorks is back up and operational.
You may need to clear your cache if you still get the 500 error.
Jul 17, 11:23 PDT
Investigating - It looks like DegreeWorks is back down. Ellucian is still working on it. We apologize for the inconvenience.
Jul 16, 13:16 PDT
- Good Afternoon,
At this time DegreeWorks is believed to be working for everyone. Ellucian is continuing to monitor the situation. You may have to close and reload your browser if you get "Error 500 - Internal Server Error".
If you are still experiencing errors, please let us know by e-mailing email@example.com
Jul 16, 12:26 PDT
Investigating - DegreeWorks is currently not responding. Ellucian has been notified and is working to resolve the issue.
Please look here for further updates.
Jul 16, 08:54 PDT