All Systems Operational
Applications Operational
Banner   Operational
Webster   Operational
Millennium Fast   Operational
AdAstra Scheduling   Operational
DegreeWorks   Operational
Campus Loan Manager Server   Operational
Servers & Services Operational
90 days ago
97.87 % uptime
Today
EOU Main Website   Operational
IT Ticketing System   Operational
Authentication / Log-On Services   ? Operational
Campus File Storage   ? Operational
DHCP Services   Operational
DNS - Internal (On Campus)   ? Operational
DNS - External (Off Campus)   ? Operational
VMware Server Virtualization   ? Operational
Axiom   Operational
90 days ago
97.87 % uptime
Today
Network Operational
Wi-Fi   Operational
On-Campus Building Network   Operational
Core Network   Operational
Internet Provider (NERO)   Operational
Telephone   Operational
Google Apps Gmail   Operational
Google Apps Drive   Operational
Canvas LMS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2018

No incidents reported today.

Sep 22, 2018

No incidents reported.

Sep 21, 2018
Resolved - Ellucian has applied the critical updates to resolve this issue and we'll continue to monitor DegreeWorks performance. Please report any further issues to infosys@eou.edu.

Thanks!
IS Team
Sep 21, 10:49 PDT
Update - We are continuing to monitor for any further issues.
Sep 21, 08:44 PDT
Update - On September 21st from 10-12pm, DegreeWorks will be unavailable for a critical upgrade to correct the issues that people have been getting concerning the 500 errors. We will be working closely with Ellucian and the Registrar's office to make this transition as transparent as possible. We will report out once this upgrade has been completed and the 500 error message issue is resolved.
Sep 19, 12:14 PDT
Update - We're continuing to monitor this issue and will be deploying a patch late next week to try and resolve this issue.

In the meantime, please continue to follow the temporary solution, which is if you experience the 500 error message, change the URL to https://eis-prod.ec.eou.edu/cas/logout and then access DegreeWorks though the my.EOU portal.
Aug 30, 11:21 PDT
Update - Good Morning EOU DegreeWorks users.
We've continued to monitor the problems that were previously reported.
The 504 error messages that people were getting when the server crashed hasn't been re-occurring, so the servers have been up and stable since last week.

Now the 500 error messages that people are continuing to get is caused when a user doesn't log out of DegreeWorks properly. If you log out of DegreeWorks when you're done with it instead of closing the browser window with it in it, or just leave the tab open all night, then the next day when you try to connect you will get the 500 error.
Temporary solution is to just go to this page to force a logout: https://eis-prod.ec.eou.edu/cas/logout
then log back in via my.eou.edu again.

We're still looking into a better solution to force a log out after a specified amount of time.
Thanks.
IS
Jul 24, 11:34 PDT
Update - Ellucian has restarted DegreeWorks and it's back up and operational at this time.
Jul 18, 17:03 PDT
Update - Degreeworks is back down and gives 504 errors to everyone trying to log in.
Ellucian is working on it.
Jul 18, 14:59 PDT
Monitoring - DegreeWorks is back up and operational.
You may need to clear your cache if you still get the 500 error.
Jul 17, 11:23 PDT
Investigating - It looks like DegreeWorks is back down. Ellucian is still working on it. We apologize for the inconvenience.
Jul 16, 13:16 PDT
Monitoring - Good Afternoon,
At this time DegreeWorks is believed to be working for everyone. Ellucian is continuing to monitor the situation. You may have to close and reload your browser if you get "Error 500 - Internal Server Error".
If you are still experiencing errors, please let us know by e-mailing helpdesk@eou.edu.
Jul 16, 12:26 PDT
Investigating - DegreeWorks is currently not responding. Ellucian has been notified and is working to resolve the issue.
Please look here for further updates.
Jul 16, 08:54 PDT
Completed - Ellucian has completed the critical upgrades and we're monitoring the performance.

Please report any issues to infosys@eou.edu.

Thanks!
IS Team
Sep 21, 10:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:00 PDT
Scheduled - Today from 10am to 12pm DegreeWorks will be unavailable for an upgrade.
This upgrade is intended to correct the issues that people have been getting concerning the 500 errors.
Included with this upgrade is a few changes in how DegreeWorks logins work. We will be working closely with Ellucian and the registrar's office to make this transition as transparent as possible.
We will keep you updated as things progress.
Thanks!
IS Team
Sep 21, 07:46 PDT
Sep 20, 2018

No incidents reported.

Sep 19, 2018
Resolved - Phone services have remained up and stable. This incident is being marked as resolved.
Sep 19, 15:31 PDT
Monitoring - NocTel has found and implemented a fix for the call failures. We will continue to monitor for additional issues.
Sep 19, 09:37 PDT
Investigating - Incoming and outgoing phone calls were reported as not connecting and we are currently investigating the issue. Updates will be posted as soon as we have additional information.
Sep 19, 09:16 PDT
Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Completed - Hello,

The upgrades have been reviewed and everything appears to be working. If you encounter any issues please submit a ticket to infosys@eou.edu and we will be happy to help.

Thanks,
IS Team
Sep 14, 06:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 19:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 08:16 PDT
Scheduled - Hello,

We have scheduled critical upgrades and features with Ellucian for Banner & Webster from 7pm - 11pm PST. While these are being installed, Banner & Webster will be unavailable for periods of time.

These are upgrades that will help improve the overall Banner & Webster experience and resolve issues discovered over the last few weeks. We will notify you once these services become available after these updates are completed.

Thanks for your patience,
IS Team
Sep 13, 08:05 PDT
Sep 13, 2018
Resolved - Hello,
The updates have appeared to resolve these periods of outages with registration so we feel this is resolved. please continue to report any issues to infosys@eou.edu.

Thanks for your patience!
IS Team
Sep 13, 08:55 PDT
Monitoring - Hello,

Ellucian has deployed a fix for the registration performance issues. From initial testing it appears the fix has resolved the issues. We ask that you try again and if you encounter any issue registering or dropping a course please let us know by submitting a ticket to helpdesk@eou.edu

Banner 9 Admin Pages appear to be working as expected for all users. If you encounter issues again please let us know by submitting at ticket.

We will continue to monitor both of these issues to be sure they remain stable and working.

Thank You,
IS Team
Sep 11, 21:38 PDT
Update - Hello,

Ellucian has deployed a fix for the Banner 9 Admin Pages performance issue and from our testing it appears to be working and Banner 9 pages are now working much faster and as expected.

We are continuing our investigation into the performance issues associated to the Registration issues. We have made several small changes that have allowed some users and students to make registration updates however most users are still encountering issues so we will continue to look into this.

Thanks,
IS Team
Sep 11, 15:09 PDT
Update - Hello,

It appears that the registration issue has not been resolved as we have had additional users and students reporting issues. We have relayed this to Ellucian and will continue to work with them to solve this issue as well as the slowdown of the Banner 9 Admin Pages.

Thank you,
IS Team
Sep 11, 12:09 PDT
Update - Good Morning!
We believe that the Registration slowdown has been resolved. Please send an email to infosys@eou if you experience a timeout again. Please include a screenshot of the error and page if possible.

You should also notice a slight improvement with the Banner 9 Admin Page load times. We are still not happy with the performance here and will continue to work on this one.
Thanks!
IS Team.
Sep 11, 10:12 PDT
Update - Good Afternoon All,
I thought now would be a good time to provide an update.
Several things have been identified and corrected to help with the slow response from the pages. Unfortunately, So far all our (IS and Ellucian's) efforts have had minimal results. We will continue to work the problem and update you as we are able.
Thank you for your patience and understanding.
Thanks,
IS Team.
Sep 10, 17:21 PDT
Investigating - Hello,

We have several reports of users and students encountering timeouts when trying to register or lookup classes.

This is due to the high volume of users currently trying lookup classes and register. We have reached out to Ellucian to have more resources dedicated to our Banner instance so users do not encounter this error anymore.

Thank you for your patience,
IS Team
Sep 10, 10:51 PDT
Sep 12, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.