Update - Ellucian has restarted DegreeWorks and it's back up and operational at this time.
Jul 18, 17:03 PDT
Update - Degreeworks is back down and gives 504 errors to everyone trying to log in.
Ellucian is working on it.
Jul 18, 14:59 PDT
Monitoring - DegreeWorks is back up and operational.
You may need to clear your cache if you still get the 500 error.
Jul 17, 11:23 PDT
Investigating - It looks like DegreeWorks is back down. Ellucian is still working on it. We apologize for the inconvenience.
Jul 16, 13:16 PDT
Monitoring - Good Afternoon,
At this time DegreeWorks is believed to be working for everyone. Ellucian is continuing to monitor the situation. You may have to close and reload your browser if you get "Error 500 - Internal Server Error".
If you are still experiencing errors, please let us know by e-mailing helpdesk@eou.edu.
Jul 16, 12:26 PDT
Investigating - DegreeWorks is currently not responding. Ellucian has been notified and is working to resolve the issue.
Please look here for further updates.
Jul 16, 08:54 PDT
Applications Degraded Performance
Banner   Operational
Webster   Operational
Telephone   Operational
Millennium Fast   Operational
AdAstra Scheduling   Operational
DegreeWorks   Degraded Performance
Campus Loan Manager Server   Operational
Servers & Services Operational
EOU Main Website   Operational
IT Ticketing System   Operational
Authentication / Log-On Services   ? Operational
Campus File Storage   ? Operational
DHCP Services   Operational
DNS - Internal (On Campus)   ? Operational
DNS - External (Off Campus)   ? Operational
VMware Server Virtualization   ? Operational
Network Operational
Wi-Fi   Operational
On-Campus Building Network   Operational
Core Network   Operational
Internet Provider (NERO)   Operational
Google Apps Gmail   Operational
Google Apps Drive   Operational
Canvas LMS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 16, 2018
Resolved - Power has been stable since it first recovered last night. This incident appears to have been resolved.
Jul 16, 13:46 PDT
Monitoring - The EOU Campus lost power at approximately 9:04pm this evening, and power was restored at approximately 9:33pm.

While the server and core network infrastructure stayed online, several buildings completely lost power (and network and telephone service) during the outage. While connectivity has been restored as of 10pm, we expect that there may be some remaining issues affecting various areas around campus.

Please submit a ticket or give the helpdesk a call if you are experiencing any new issues that a reboot doesn't fix.

helpdesk@eou.edu
541-962-3111
Jul 15, 22:13 PDT
Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - Ellucian has determined the cause of the issue and implemented a fix, DegreeWorks is now operational again.
Jul 12, 11:10 PDT
Investigating - DegreeWorks is temporarily down, the Degreeworks audit will not load. Ellucian has been notified and they are investigating the cause of the issue.
Jul 12, 09:18 PDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018
Resolved - Astra support was able to identify and correct the issue and we will continue to work to ensure that this error does not happen again.

If you are still experiencing an outtage please submit a ticket to IT as soon as possible so that we can ensure it is resolved.

Thank you,
IS
Jul 10, 13:23 PDT
Update - We are still working with Astra support to get this resolved.
Please continue to submit tickets for any urgent items that need scheduled if your assess is not working.

Thanks,
IS
Jul 6, 09:41 PDT
Investigating - Hello,
Multiple users are experiencing issues with scheduling new events within AdAstra. It does not appear to be a campus wide issue but isolated to specific users.

We are currently working with AdAstra to get this resolved asap but if you are one of the users experiencing an outage and need something scheduled immediately please submit an IT ticket and we will schedule the event for you.

Thanks,
IS
Jul 5, 09:22 PDT
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.