Canvas is in Full Recovery
Monitoring - Root issue is Amazon Web Services : https://health.aws.amazon.com/health/status
Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region. We will provide another update in the next 30-45 minutes.

Oct 20 7:14 AM PDT We can confirm significant API errors and connectivity issues across multiple services in the US-EAST-1 Region. We are investigating and will provide further update in 30 minutes or soon if we have additional information.
Oct 20, 2025 - 07:16 PDT
Investigating - Canvas Status page: https://status.instructure.com/incidents/rvd23ht9ht9k
Oct 20, 2025 - 06:57 PDT
Uptime over the past 90 days. View historical uptime.
Applications Major Outage
90 days ago
100.0 % uptime
Today
Banner Operational
Mountie Hub Operational
DegreeWorks Operational
Millennium Fast Operational
AdAstra Scheduling Operational
Campus Loan Manager Server Operational
Laserfiche Repository Operational
Laserfiche Forms ? Operational
Data warehouse ? Operational
Canvas LMS ? Major Outage
Technolutions Slate Operational
Zoom Zoom Meetings ? Operational
College Scheduler Operational
90 days ago
100.0 % uptime
Today
WCOnline Tutoring ? Operational
Servers & Services Operational
90 days ago
99.94 % uptime
Today
EOU Main Website Operational
SalesForce (Ticketing System) Operational
IT Ticketing System Operational
Authentication / Log-On Services ? Operational
Campus File Storage ? Operational
DHCP Services Operational
DNS - Internal (On Campus) ? Operational
DNS - External (Off Campus) ? Operational
VMware Server Virtualization ? Operational
Axiom ? Operational
90 days ago
100.0 % uptime
Today
Remote VPN Access ? Operational
my.EOU Portal ? Operational
90 days ago
99.89 % uptime
Today
Network Operational
Wi-Fi Operational
On-Campus Building Network Operational
Core Network Operational
Internet Provider (LinkOregon) Operational
Telephone Operational
EOU Internet Edge ? Operational
Google Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Google Calendar Operational
Google Apps Calendar Operational
IS Data Syncs Major Outage
90 days ago
99.97 % uptime
Today
EOU Canvas Sync ? Major Outage
90 days ago
99.95 % uptime
Today
EOU Slate Success Module ? Operational
90 days ago
100.0 % uptime
Today
EOU Campus Power ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Power Outage Oct 24, 2025 05:00-07:00 PDT

Facilities is performing maintenance on the campus electrical system.

The IT department does not anticipate any disruptions to IT system but will be monitoring during the maintenance and will provide updates as necessary.

*Buildings Losing Power*
Badgley, Loso, Inlow, Library.

IT recommends shutting down you computer the night before the maintenance if your building is affected.
Posted on Oct 15, 2025 - 10:11 PDT

Planned Power Outage Oct 31, 2025 06:00-08:00 PDT

Facilities is performing maintenance on the campus electrical system.

The IT department does not anticipate any disruptions to IT system but will be monitoring during the maintenance and will provide updates as necessary.

*Buildings Losing Power*
Badgley, Loso, Inlow, Library.

IT recommends shutting down you computer the night before the maintenance if your building is affected.
Posted on Oct 15, 2025 - 10:16 PDT
Oct 20, 2025

Unresolved incident: Canvas is in Full Recovery.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Planned Power Outage
Completed - The scheduled maintenance has been completed.
Oct 17, 06:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 10:12 PDT
Scheduled - Facilities is performing maintenance on the campus electrical system.

The IT department does not anticipate any disruptions to IT system but will be monitoring during the maintenance and will provide updates as necessary.

*Buildings Losing Power*
North, Daugherty, Alikut, Ackerman, Facilities, Fieldhouse, Zabel, Hoke, and Quinn.

IT recommends shutting down you computer the night before the maintenance if your building is affected.
Oct 15, 10:00 PDT
Oct 16, 2025
Fast - SAML outage
Resolved - Fast is up and running again.
Oct 16, 10:38 PDT
Investigating - Fast PROD is currently not allowing access for new sessions.
Oct 16, 09:16 PDT
Library Generator and Power Testing
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 10:09 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 10:07 PDT
Scheduled - As a follow up to the internet outage caused by a power issue, additional testing will be performed.

We don't expect any outages but will provide updates if any occur.
Oct 15, 08:41 PDT
Oct 15, 2025
EOU Internet Down
Resolved - Power and internet systems are now stable.
Oct 15, 08:35 PDT
Monitoring - Power has been restored and EOU campus internet is connected again.

We will continue to monitor and provide updates.
Oct 15, 07:35 PDT
Identified - During scheduled power-testing, the equipment that connects EOU to the internet unexpectedly went offline.

EOU campus currently has no internet access until the issue is located and power is restored.

We are actively working on the issue.
Oct 15, 06:57 PDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025
WCOnline (on-campus tutoring scheduler) down
Resolved - EOU IT has updated the authentication method used by WCOnline. Students and Learning Center staff should now be able to access the service as normal.

Please report any access issues to helpdesk@eou.edu.
Oct 7, 15:04 PDT
Identified - The process that syncs EOU accounts to WCOnline has broken, causing all users to lose access to the service. EOU IT is working with WCOnline to resolve the issue and restore access.

Please reach out to writingcenter@eou.edu for any questions regarding scheduling on-campus tutoring.
Oct 6, 15:23 PDT
Oct 6, 2025
Canvas Sync Offline
Resolved - The most recent sync ran and shows minimal changes from the manual run at 11pm. We conclude that the sync is operating within parameters.
Oct 6, 06:48 PDT
Monitoring - The issue was identified at 11am 10-3-2025, and has been patched as of 11:00pm 10-5-2025. We are turning the sync back on but continuing to monitor.
Oct 5, 23:34 PDT
Identified - The Canvas sync from Banner will be offline until the issue is resolved.
Oct 2, 09:56 PDT
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