Monitoring - Root issue is Amazon Web Services : https://health.aws.amazon.com/health/status Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region. We will provide another update in the next 30-45 minutes.
Oct 20 7:14 AM PDT We can confirm significant API errors and connectivity issues across multiple services in the US-EAST-1 Region. We are investigating and will provide further update in 30 minutes or soon if we have additional information.
Oct 20, 2025 - 07:16 PDT
Facilities is performing maintenance on the campus electrical system.
The IT department does not anticipate any disruptions to IT system but will be monitoring during the maintenance and will provide updates as necessary.
Facilities is performing maintenance on the campus electrical system.
The IT department does not anticipate any disruptions to IT system but will be monitoring during the maintenance and will provide updates as necessary.
Completed -
The scheduled maintenance has been completed.
Oct 17, 06:58 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 15, 10:12 PDT
Scheduled -
Facilities is performing maintenance on the campus electrical system.
The IT department does not anticipate any disruptions to IT system but will be monitoring during the maintenance and will provide updates as necessary.
Resolved -
EOU IT has updated the authentication method used by WCOnline. Students and Learning Center staff should now be able to access the service as normal.
Please report any access issues to helpdesk@eou.edu.
Oct 7, 15:04 PDT
Identified -
The process that syncs EOU accounts to WCOnline has broken, causing all users to lose access to the service. EOU IT is working with WCOnline to resolve the issue and restore access.
Please reach out to writingcenter@eou.edu for any questions regarding scheduling on-campus tutoring.
Oct 6, 15:23 PDT
Resolved -
The most recent sync ran and shows minimal changes from the manual run at 11pm. We conclude that the sync is operating within parameters.
Oct 6, 06:48 PDT
Monitoring -
The issue was identified at 11am 10-3-2025, and has been patched as of 11:00pm 10-5-2025. We are turning the sync back on but continuing to monitor.
Oct 5, 23:34 PDT
Identified -
The Canvas sync from Banner will be offline until the issue is resolved.
Oct 2, 09:56 PDT