Completed -
The maintenance has been completed and no disruptions are expected.
Dec 18, 09:35 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 08:00 PST
Scheduled -
Facilities will be performing some maintenance on IT-related electrical systems in the Library. The maintenance will begin at 8:00 am on Thursday, December 18, 2025 and should be completed within a couple of hours. We expect all campus IT services to remain operational during this time, but there will be an elevated risk of outage due to the loss of power redundancy.
IT will migrate virtual services and data over to the Ackerman datacenter in preparation for this work.
Updates will be posted as more information becomes available.
Dec 17, 09:26 PST
Resolved -
Ellucian has updated the status to resolved since no new occurrences happened over night.
Dec 12, 09:06 PST
Monitoring -
Ellucian has identified the issue and deployed a fix. They will continue to monitor the system to ensure the problem is fully resolved.
Unfortunately, homepage bookmarks cannot be restored. You will need to re-save your preferred cards. We understand this is inconvenient, and we’re sorry for the extra effort required.
For those curious about the cause: bookmarks function as shortcuts to specific cards. When those cards were temporarily removed, the associated shortcuts were lost as well. The cards now visible are new instances, identical in appearance and function, but not the same items you originally bookmarked.
We will also continue to monitor the situation to ensure the problem is actually fixed.
Dec 11, 14:48 PST
Investigating -
EOU's main portal at my.EOU.edu is currently not displaying cards properly. For now, users may have intermittent access to their cards by using the "All Cards" tab in the portal. This issue is due to a problem with the Ellucian company's Experience platform. Ellucian is aware of the issue and working on it. Please see Ellucian's status page for any available specifics. https://status.elluciancloud.com/
Dec 11, 09:02 PST