All Systems Operational
Applications Operational
Banner Operational
Mountie Hub (Webster) Operational
DegreeWorks Operational
Millennium Fast Operational
AdAstra Scheduling Operational
Campus Loan Manager Server Operational
Laserfiche Repository Operational
Laserfiche Forms ? Operational
Data warehouse ? Operational
EAB Navigate ? Operational
Canvas LMS ? Operational
Technolutions Slate Operational
Servers & Services Operational
90 days ago
100.0 % uptime
Today
EOU Main Website Operational
EOU People Website ? Operational
SalesForce (Ticketing System) Operational
IT Ticketing System Operational
Authentication / Log-On Services ? Operational
Campus File Storage ? Operational
DHCP Services Operational
DNS - Internal (On Campus) ? Operational
DNS - External (Off Campus) ? Operational
VMware Server Virtualization ? Operational
Axiom ? Operational
90 days ago
100.0 % uptime
Today
Remote VPN Access ? Operational
Network Operational
Wi-Fi Operational
On-Campus Building Network Operational
Core Network Operational
Internet Provider (LinkOregon) Operational
Telephone Operational
EOU Internet Edge ? Operational
Google Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Google Calendar Operational
Google Apps Calendar Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Fast - Upgrade to 4.8.03.02 May 27, 08:00-12:00 PDT
Hello,
Fast will be down for a few hours the morning of May 27th. Estimated to be 2 hours.

Fast will be installing their latest release, 4.8.03.02.

Sincerely
IS Team

Posted on May 18, 11:40 PDT
Past Incidents
May 23, 2022

No incidents reported today.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Resolved - Canvas reports that it has resolved the issues.
https://status.instructure.com/

May 16, 10:55 PDT
Update - ** Summary
------------------------------------------------------------

Between 5:40 AM MT and 11:33 AM MT on April 28, 2022 users were unable to access and view documents via DocViewer
Overview

Between 5:40 AM MT and 11:33 AM MT on April 28, 2022 users were unable to access and view documents via DocViewer, primarily through SpeedGrader. Available resources for the service were not enough to process requests for the number of users accessing DocViewer files at the time. Additional resources were added throughout the morning until service was consistent for users again.
Details

Recent Canvas background maintenance has included updating services to use a new system that allows for automation of scaling resources, deployment of services, and other managerial work. CanvaDocs moved to this system at 5:40 AM MT on April 28. This in itself was not a problem, but the metrics for how many of each resource is needed to manage expected user load is different. We underestimated some of these metrics in moving to this system, which led to available resources not being enough to handle incoming user requests. At 5:45 AM MT, users started seeing messages stating “Service is currently unavailable. Try again later” when attempting to access documents in DocViewer, especially in SpeedGrader. Our DocViewer engineers were notified of these issues soon after via automated alerts. When it was found that we were low on resources to handle incoming requests, they began manually adding more resources and updating configurations within the new system. This was first completed at 10:12 AM
MT, with service temporarily returning to normal, but was needed again when user requests increased soon after. Another adjustment was completed by 11:15 AM MT, and users were able to access documents normally again by 11:33 AM MT.
Mitigation

Manually adding additional resources to handle user load, along with updating configurations within our new auto-scaling system for DocViewer allowed the service to run as it should once again. With other services also moving to this new system, we are working on providing better documentation, training, and guidance to engineers across various services as they do so. This will include information on how to better plan for expected usage and provide the correct number of resources to handle user requests across each.
Conclusion

We understand the importance our DocViewer has on Canvas functionality and the impact this caused for users trying to access the service. We are working to put safeguards in place to prevent service interruption from happening again through DocViewer and we apologize for the inconvenience this caused.

May 16, 10:38 PDT
Monitoring - EOU is monitoring the disruption reported by Canvas.
https://status.instructure.com/

Docviewer Page Errors - IAD and PDX Regions
Update - We are continuing to work on a fix for this issue.
May 16, 09:36 MDT
Update - We are continuing to work on a fix for this issue.
May 16, 09:21 MDT
Update - Our team has identified the issue and are actively working through the queued documents that are presenting errors.
May 16, 09:03 MDT
Identified - The issue has been identified and a fix is being implemented.
May 16, 08:49 MDT
Update - We are continuing to investigate this issue.
May 16, 08:13 MDT
Update - We are continuing to investigate this issue.
May 16, 07:36 MDT
Investigating - We are currently investigating this issue.
May 16, 07:12 MDT

May 16, 09:20 PDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Resolved - OneLogin service has been restored to normal levels. If you still experience any issues please contact our Helpdesk 541-962-3111 | helpdesk@eou.edu
May 11, 11:56 PDT
Monitoring - OneLogin support has indicated their remediation steps have brought error rates to a normalized state and they are continuing to work towards fully restoring the service. Some environments could still be affected. We will provide more details as soon as they are available.
May 11, 07:47 PDT
Identified - OneLogin has identified the cause of the issue and are currently working on a fix. We are seeing signs that some users may notice OneLogin services go in and out during this time. We will provide further updates as they become available
May 10, 14:49 PDT
Investigating - Per OneLogin Support, OneLogin Engineers have identified an issue with Single Sign-On Services and are currently working on resolving the problem.

Some EOU users may be unable to access the my.EOU portal at eou.onelogin.com, or any of the applications that depend on it, for the duration of the outage.

May 10, 13:24 PDT
May 10, 2022
May 9, 2022

No incidents reported.