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Incident Report for Eastern Oregon University

Resolved

We're getting reports that Jobsubmission is timing out.
We've confirmed this is the case, and opened a p1 case with Ellucian.
They rebooted Gurjobs and the advanced queue, which restored jobsub.
Roughly 15 minutes later, jobsub went back down.

Jobsub was restored again at about 3am this morning.
We'll continue to monitor the processes to ensure they stay up.
We're also having Ellucian do an investigation report on what was actually the cause, and how we can prevent it in the future.
Posted Mar 12, 2025 - 15:00 PDT