Ellucian Authentication Services down

Incident Report for Eastern Oregon University

Resolved

Reports are that Banner is back up
Posted Dec 20, 2024 - 10:01 PST

Monitoring

Ellucian has restored our services. We don't have details on what exactly caused the problem.
We're continuing to monitor to ensure it stays up.
Posted Dec 20, 2024 - 09:59 PST

Identified

Hello, we are seeing that the key service from Ellucian that authenticates us to their products is down for EOU. This impacts Banner, DegreeWorks, and possibly College Scheduler.

A ticket has been put in with Ellucian and we are waiting to hear back.
Posted Dec 20, 2024 - 07:47 PST
This incident affected: Applications (Banner, DegreeWorks, College Scheduler).